FAQs
What is Rome Space?
Rome Space is an online store that offers a variety of innovative at-home products Our mission is to provide you with high-quality products that enhance your living space and create the perfect ambiance in your modern home.
How can I contact Rome Space?
If you have any questions or need assistance, you can reach us through the following channels:
- Phone: 9542186571
- Email: info@romespace.com
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
If you would like to initiate a return, please contact us at shopromespace@gmail.com. We will provide you with a return shipping label and instructions on how and where to send your package.
Please note that items sent back to us without prior authorization will not be accepted.
What should I do if my item is damaged or defective?
If you receive a defective or damaged item, or if you have received the wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right.
Are there any items that cannot be returned?
Yes, there are certain items that cannot be returned for hygiene or safety reasons. These include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, and gases. Additionally, we do not accept returns on sale items or gift cards. If you have any questions about the eligibility of a specific item, please reach out to us.
Can I exchange an item?
If you would like to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. Once your return is accepted, you can place a new order for the desired item.
What is the refund process?
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at shopromespace@gmail.com.
Can I cancel my order?
If you would like to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled.